Frequently Asked Questions
How do I delete a family?
If you've added a family in error, you can delete the family from the profiles using the steps below. If a family is moving out of your program, pleas...
Are there resources I can send to parents when introducing the app?
Parents will love using the Rayz Kidz app, and we have accessible resources for easy onboarding so that can be shared so parents can see the benefits ...
I have a family transitioning out of my program, how should I remove them from my account?
Removing a family from your account is important to maintaining the accurate number of families for pricing , and is important to be done in the righ...
How do I provide my program's employees with access to the children's accounts?
There are two ways you can provide another Caregiver with access to the child's profiles: Add a Group (recommended) and invite them as a Caregiver. T...
What's the difference between inviting a caregiver through a Group instead of a family profile?
Adding and managing a Group is an efficient and dynamic way of managing access and communication for a set of families. For an understanding of the fu...
How do I see events from previous days?
The home screen shows all events from the day and previous days are safely stored and easily accessed in the child's profile. Select the child's icon ...
How do I sign in with a temporary password?
If you're part of an organization that is supporting its members with access to the Rayz Kidz app, you'll receive an automated email welcome from us, ...
What are the differences between the role types (Caregiver, Parent, Family)?
There are three different role types that determine access level in each family. The access in the app varies by role type, where Family sees and can ...
What does the Family Owner designation mean?
The person who Adds a Family is automatically assigned the Family Owner designation. This can be adjusted in the Family Profile, see Manage Familie...
If I invite a family member, what can they see?
We love having all types of family members participate in the memories of the children, but we also know that the need for information is different fo...